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Other TheatresApril 25 ,2021

Notification of the ticket refunds of the May program at the Theatre Cocoon

Due to the cancellation of the performances, ticket refunds will be made to customers who purchased tickets for the May 6th (Thu) to 11th (Tue) performances at the Theatre Cocoon.

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May at the Theatre Cocoon

May 6th (Thu) to 11th (Tue)
CANCELLED
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We deeply apologize for any inconvenience to all those who have been looking forward to this day, and would like to ask for your kind understanding.

Procedures for ticket refunds

Ticket refunds will be made to customers who purchased tickets for the May 6th (Thu) to 11th (Tue) performances.

Tickets purchased by Ticket Phone Shochiku

①Customers who received tickets at the theatre box office.
Refund by bank transfer
Please send your tickets to the address below. The cost of the tickets will be refunded through your bank account. Please note that the refund procedure may take a while.
*If you do not have a domestic bank account, please ask the staff.
Refund period: April 29th (Thu) , 2021~June 15th (Tue) , 2021


②Customers who received tickets at a Seven-Eleven (convenience store).
Please select one of the following ways to have your tickets refunded.


Refund at Seven-Eleven
Please bring your tickets to the Seven-Eleven store at which they were issued. Bring it to the shop staff and tell them that the corresponding performance was cancelled.
Refund period: April 29th (Thu) , 202110:00 AM~June 15th (Tue) , 202111:59 PM

*Ticket refunds cannot be made for the cases below:
- Tickets which were received from places other than a Seven-Eleven. (Tickets received through the box office or other ticket agencies are not acceptable)
- Other Seven-Eleven stores besides the one you visited when the tickets were issued.
- Other convenience stores

Refund by bank transfer
Please send your tickets to the address below. The cost of the tickets will be refunded through your bank account. Please note that the refund procedure may take a while.
*If you do not have a domestic bank account, please ask the staff.
Refund period: April 29th (Thu) , 2021~June 15th (Tue) , 2021

*Refunds cannot be made at the Theatre box office.

Customers who received tickets by home delivery (Yamato Transport/ヤマト運輸)

Refund by bank transfer
Please send your tickets to the address below. The cost of the tickets will be refunded through your bank account. Please note that the refund procedure may take a while.
*If you do not have a domestic bank account, please ask the staff.
Refund period: April 29th (Thu) , 2021~June 15th (Tue) , 2021

*Refunds cannot be made at the Theatre box office.


Tickets purchased directly at the box office

Refund by bank transfer
Please send your tickets to the address below. The cost of the tickets will be refunded through your bank account. Please note that the refund procedure may take a while.
*If you do not have a domestic bank account, please ask the staff.
Refund period: April 29th (Tsu) , 2021~June 15th (Tue) , 2021

*Refunds cannot be made at the Theatre box office.

<To customers who chose a refund by bank transfer>

Please send your tickets here:

〒104-0061 東京都中央区銀座4-1-1 東劇ビル18F 松竹株式会社 演劇公演室 
シアターコクーン 『夏祭浪花鑑』 係


Requirements
・The tickets should be collected and sent by the actual purchaser
・Please attach a note with the information below
*①Name
*②Telephone number
③Your bank account information (bank name, branch name, account type (savings/checking), account number, account holder (in katakana))
①お名前 ②お電話番号 ③払い戻し金振込用口座情報→銀行名、支店名、口座種別(普通・当座)、口座番号、口座名義カナ

*①If the name of the sender is different from the purchaser, please make sure to specify the name of the purchaser.
*②Those who wish to receive the ticket refund by bank transfer must include their telephone number.
If the ①Name and ②Telephone do not correspond, please specify the name of the person who will receive the refund by bank transfer.

Thank you for your understanding.