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Kabukiza TheatreAugust 5 ,2020

(Updated) Notification of the cancellation of August 5th (Part 3) performance

Since it has been confirmed that a member of staff has a slight fever, the schedule for today's performances below will be changed for our customers' safety and security.

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August at the Kabukiza Theatre

August 5th (Wed)
YOSHINOYAMA (Part 3) : CANCELLED
YOWA NASAKE UKINA NO YOKOGUSHI (Part 4) : As scheduled

*The theatre and backstage will be cleaned and sanitized once all the audience and performers leave after the Part 2 performance.
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We deeply apologize for any inconvenience to all those who have been looking forward to this day, and would like to ask for your kind understanding.

(Updated 10:30 PM)
The staff was tested negative for the coronavirus (COVID-19), and so performances from August 6th (Thu) will be held as scheduled.
We will continue to follow the precautionary measures implemented at our theatre, and look forward to your visits to our safe and secured Kabukiza Theatre.
We apologize for any inconvenience caused for this matter.

Notification in Japanese (歌舞伎美人)

Procedures for ticket refunds

Tickets purchased by Ticket Phone Shochiku

①Customers who received tickets at the theatre box office. Please select one of the following ways to have your tickets refunded.

Refund at the Kabukiza Theatre
(Opening hours: 10 AM - 5 PM / During performance days: until 7 PM)
Please bring your tickets to the Kabukiza Theatre box office.
Refund period: August 7th (Fri) , 2020~September 7th (Mon) , 2020


Refund by bank transfer
Please send your tickets to the address below. The cost of the tickets will be refunded through your bank account. Please note that the refund procedure may take a while.
*If you do not have a domestic bank account, please ask the staff.
Refund period: August 7th (Fri) , 2020~September 7th (Mon) , 2020


②Customers who received tickets at a Seven-Eleven (convenience store). Please select one of the following ways to have your tickets refunded.

Refund at Seven-Eleven
Please bring your tickets to the Seven-Eleven store at which they were issued. Bring it to the shop staff and tell them that the corresponding performance was cancelled.
Refund period: August 7th (Fri) , 2020 10:00 AM~September 7th (Mon) , 2020 11:59 PM

*Ticket refunds cannot be made for the cases below:
- Tickets which were received from places other than a Seven-Eleven. (Tickets received through the box office or other ticket agencies are not acceptable)
- Other Seven-Eleven stores besides the one you visited when the tickets were issued.
- Other convenience stores

Refund by bank transfer
Please send your tickets to the address below. The cost of the tickets will be refunded through your bank account. Please note that the refund procedure may take a while.
*If you do not have a domestic bank account, please ask the staff.
Refund period: August 7th (Fri) , 2020~September 7th (Mon) , 2020


Customers who received tickets by home delivery (Yamato Transport/ヤマト運輸)

Refund by bank transfer
Please send your tickets to the address below. The cost of the tickets will be refunded through your bank account. Please note that the refund procedure may take a while.
*If you do not have a domestic bank account, please ask the staff.
Refund period: August 7th (Fri) , 2020~September 7th (Mon) , 2020


Tickets purchased directly at the box office

Refund at the Kabukiza Theatre
(Opening hours: 10 AM - 5 PM / During performance days: until 7 PM)

Please bring your tickets to the Kabukiza Theatre box office.
Refund period: August 7th (Fri) , 2020~September 7th (Mon) , 2020

Refund by bank transfer
Please send your tickets to the address below. The cost of the tickets will be refunded through your bank account. Please note that the refund procedure may take a while.
*If you do not have a domestic bank account, please ask the staff.
Refund period: August 7th (Fri) , 2020~September 7th (Mon) , 2020


<To customers who chose a refund by bank transfer>

Please send your tickets here:

〒104-0061 東京都中央区銀座4-12-15
歌舞伎座「八月花形歌舞伎」係


Requirements
・The tickets should be collected and sent by the actual purchaser
・Please attach a note with the information below
*①Name
*②Telephone number
③Your bank account information (bank name, branch name, account type (savings/checking), account number, account holder (in katakana))
①お名前 ②お電話番号 ③払い戻し金振込用口座情報→銀行名、支店名、口座種別(普通・当座)、口座番号、口座名義カナ

*①If the name of the sender is different from the purchaser, please make sure to specify the name of the purchaser.
*②Those who wish to receive the ticket refund by bank transfer must include their telephone number.
If the ①Name and ②Telephone do not correspond, please specify the name of the person who will receive the refund by bank transfer.

Thank you for your understanding.